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Shipping & Returns

Refuse a shipment:
If you refuse to sign the order for some reason or if the package was automatically returned after several times unsuccessfully delivery (due to you are not available or you provided a wrong or incomplete delivery address to us), your order will be cancelled and refund will be made to the credit card used for your order. And 50% of the merchandise price will be charged by you and shipping charges will also not be refunded.
Defective Product and Returns Due to Our Error:
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Return Packaging:
Please do not use the return item’s shoe box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience. 
Sizing or Fitting Issues:
As all of our lamps are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your products will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. 
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